First Flight Rentals: Policies

VACATION RENTAL ADVISORY

The Vacation Rental Act became effective on January 1, 2000. The act covers all vacation rentals in North Carolina. Among the new law's provisions are unique duties for you, as a rental guest, to care for any rented property, and it gives the agent the ability to terminate the rental of the property and expedite an eviction of you and your party if you and/or your party breach the rental agreement. Click here to read the Vacation Rental Act in its entirety.

RESERVATIONS: 1-866-595-1893 / 252-489-4747

You may speak to a Vacation Specialist 7 days a week from 9:00 AM until 5:00 PM by calling toll-free 1-866-595-1893. Other reservation options include: e-mail requests or search our properties 24/7. Our mailing address is:

First Flight Rentals, LLC, 102 W. Airstrip Road Kill Devil Hills, NC 27948

To confirm your reservation, you will need to send an advance rent payment equal to one-half of the reservation period's rental amount, plus your travel/trip cancellation insurance premium (if applicable) within ten (10) days of booking the reservation. Last minute bookings require this advance payment to be made at the time of booking. Upon receipt of your payment, a lease will be forwarded to you confirming your reservation. View and/or print our vacation rental agreement in PDF form.

The balance of your rent and taxes will be due thirty (30) days prior to your arrival. You may pay this balance by personal check, Visa, MasterCard, Discover, echeck (electronic check) money order, or cashier’s check. No personal checks will be accepted within fourteen (14) days of arrival and no echecks accepted within 10 days of arrival. A $50.00 plus tax Admin fee is added to every reservation. There is a $35 service charge for any returned checks for any reason. The tax rates in effect on the commencement date apply. Tenant is responsible for making full payment whether reservation is cancelled or not. Total Tenant balance is due thirty (30) days before arrival date. All payments to be made in US funds.

TAXES

Charges for state sales tax and local lodging tax are calculated on the basis of the gross rent amount. These taxes are due with the payment of the balance of your rent (tax rates are subject to change). Tax is also charged for travel insurance, security insurance, and any items you may rent or purchase.

INSURANCE

Red Sky Travel Insurance offers the optional Trip Cancellation Coverage and Interruption coverage. If the Government orders a mandatory evacuation of this property, Tenant and occupants shall comply. Only if Tenant purchases Travel Insurance, will he be entitled to a daily refund from the Travel Insurance Company for each night of the order. Tenant shall NOT be entitled to a refund if: (i) Tenant did not purchase insurance, or (ii) property is not vacated. We highly recommend the purchase of this coverage for your financial protection in case of cancellation or in case of MANDATORY evacuation due to severe storms as FIRST FLIGHT RENTALS, LLC will not refund for mandatory days of evacuation. Please call Red Sky Insurance (1-866-889-7409) directly with all questions.

MANDATORY EVACUATION

PURSUANT TO SENATE BILL 974, G.D. 42A-36, THERE ARE NO REFUNDS TO INCLEMENT WEATHER INCLUDING HURRICANES. IF THE GOVERNMENT ORDERS A MANDATORY EVACUATION OF THIS PROPERTY, TENANT AND OCCUPANTS SHALL COMPLY. ONLY IF TENANT PURCHASES TRAVEL INSURANCE WILL TENANT BE ENTITLED TO A REFUND FROM THE TRAVEL INSURANCE COMPANY. TENANT SHALL NOT BE ENTITLED TO A REFUND IF TENANT DID NOT PURCHASE INSURANCE.

CANCELLATIONS

In cases of cancellation, no refund of rents will be made until the cancelled period is re-rented and confirmed. If the cancelled period cannot be re-rented, no money will be returned, and full rent is still due and payable in full. If the cancelled period is re-rented, any rent monies paid will be refunded to you, less a cancellation fee of $150.00. All cancellations must be made in writing.

Cancellations or transfers (including date changes or switching of homes) must be made in writing. We cannot refund any monies unless the original home is re-rented for the entire rental period and prepayment has cleared. Once that has occurred, we will return payment (less travel insurance and the cancellation fee). Every effort will be made to re-book; however, if the home does not re-book, all monies received will be forfeited by you.

CHECK-IN/CHECK-OUT & LATE ARRIVALS

Check-In is guaranteed at 4:00 PM or as soon as the property has been cleaned, inspected, and is ready for occupancy. We reserve the right to delay check-in in order to perform maintenance or special cleaning.

Arrangements for late check-ins, balance due reservations or a nightly stay can be handled by calling 252-489-4747 or visiting our office at 102 W Airstrip Road, Kill Devil Hills, NC 27948 (milepost 9).

Departure time is before 10:00 AM on the ending date of your reservation. Your keyless code will deactivate at 10:00 AM and will lock you out of the condo. You are responsible for leaving the condo in the condition that you found it. Please place all trash in outside containers located at the property, wash and put away all dishes. Any food items left in condo will be donated to the local food bank.

EARLY CHECK-IN/LATE CHECK-OUT OPTIONS

To accommodate our guests that would like to have an early check-in or a late check-out, First Flight Rentals offers this service for a non-refundable fee of $50.00 plus tax. Early check-in cannot be earlier than 1:00 PM and late check-out cannot be later than 1:00 PM. First Flight Rentals will make every effort to accommodate your request, but unforeseen problems may occur that can delay this option. If interested in this option, call one of our vacation specialists to discuss your needs. Not all condo communities offer this option.

SHORT STAYS/ MINI-VACATIONS / PARTIAL WEEK RENTALS

Reservations can be made for less than a full week (minimum of three (3) or more nights) any time of the year, in many of the condo rentals, subject to restrictions. We allow you to choose the arrival and departure days.

TELEPHONES

Most of the condos we manage do not have land lines. Please make sure you or someone in your party has a cell phone in order to make calls.

TENANT DAMAGE

All breakage and condo damage during your occupancy must be reported to our office prior to the time of check-out. Tenants are responsible for and are expected to assume liability for any damage to the condo and its contents, other than normal wear and tear, during their occupancy by tenants, guests, pets, or invitees.

LARGE FAMILY & GROUPS WELCOME

Our condos are available for families, honeymooners and other small groups. We do not rent to sororities, fraternities and prom groups. Should a group misrepresent themselves, they will be required to vacate the premises immediately without refund. We require that the leaseholder to be at least twenty-four (24) years old.

LINENS

All of our condos include bed linens and bath towels. Our housekeeping staff will have your beds made up for your arrival. Two towel sets per bedroom are provided and each set consists of one (1) bath towel, one (1) hand towel and one (1) face cloth. Bedding for condos that have sleep sofas will be left in a closet. If you wish to have more towels, we offer additional towel sets at a minimal charge. Please bring your own beach towels as they are not provided.

CLEANING SERVICE

Agent, landlord or their employees for the purpose of cleaning or repairs may remain on the premises until 6pm on the commencement date. In addition to the regular cleaning done before your arrival and after your departure, we are pleased to offer you the convenience of maid service during your stay. Our cleaning service cost varies. Call our office for details and arrangements. Otherwise, each condo has a washer/dryer in unit for use during your stay.  Detergent not provided.

MAINTENANCE, REFUNDS

Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have the problem corrected on the same day. Under no circumstances will there be a reduction of rent for any mechanical failure of items including but not limited to, air conditioning, dishwasher, washer, dryer, TV, DVD, or appliances. There are no refunds for inclement weather, including hurricanes.

Extras, such as pools, hot tubs, TV and stereo equipment, elevators, fitness equipment, video games, internet and telephones when advertised or supplied in a vacation property are supplied as a convenience for Tenant and guest use. In the event of a malfunction or breakdown of extras, Agent will call for repairs, upon notification. Tenant agrees that there will be no refund for malfunction or breakdown of extras. In the event of a malfunction of any appliance or feature, Tenant must notify Agent so repair arrangements can be made. Agent will expedite repair, but NO REFUND OF RENT WILL BE PAID. Every effort has been made to insure publications have been verified for accuracy regarding listings of furnishings or equipment. Changes and errors determined after publication will be corrected if possible upon Agent being informed. NO REFUNDS will be issued for any such changes or errors.

PET FRIENDLY

NO ANIMALS of any kind shall be allowed in/on any properties unless the condo states that pets are allowed. Pet properties allow maximum of one (1) dog and it MUST be declared at booking and noted on the VRA. Dogs have a fifty (50) pound weight/size limit at First Flight Retreat Condos. There is a $125.00 (plus tax) fee per pet per stay. Cats and birds must have owner's permission. Unruly or unattended pets (including dogs barking incessantly) will be grounds for immediate eviction in pet-friendly properties. DO NOT bring pets that are not properly trained. Violation shall be grounds for immediate eviction and tenant will forfeit all rent paid and will be liable for a minimum of a $250.00 flea spray and cleaning charge. Read more Pet Friendly Outer Banks information. Pets are prohibited in pools and spas; such conduct will result in immediate eviction without refund plus tenant agrees to pay $250 to sanitize the pool and/or spa. If a pet is not declared on your reservation and the pet fee is not paid and management is notified that there is a pet in your condo, you must pay the pet fee immediately or risk the chance of being asked to leave.

PARKING

There is no assigned parking. There are handicap parking spaces designated especially for the handicapped. Most condos have plenty of parking (1 per bedroom typically).

INTERNET/ WIFI

All condos rented through First Flight Rentals have free WiFi. No refunds or compensation will be given if access is unattainable. There is typically support services.

CONCIERGE SERVICES/RENTAL PACKAGES

First Flight Rentals can provide concierge services in-house. However, many services are subcontracted out to outside independent third party vendors. First Flight Rentals is not responsible for errors or omissions by these companies and does not provide any warranty on their goods or services.

ITEMS LEFT AT VACATION HOME

First Flight Rentals will not be responsible for items left in the condo. A $25.00 handling fee plus postal charges will apply to all returns. Items will be returned via USPS. Any items found in homes that are not claimed within thirty (30) days will be disposed of or donated to charity.

KEYS

Croatan Surf Club, First Flight Retreat Condos, Waves Village Resort, & Rodanthe Sunset Resort all have electronic KABA key pad system and not individual keys for each condo. We will give you a code for the condo within seven (7) days prior to your arrival if your reservation is paid in full. The code will not work until the condo is ready for occupancy. Codes will be e-mailed or given over the phone prior to the start of tenancy if the reservation has been paid in full and a lease signed. The code will deactivate promptly at 10:00 AM on your departure date and you will not be able to access the condo after that departure time.

Sea Ranch Resort is open 24/7, and keys will be available at the Front Desk of the Sea Ranch Hotel located next to the Sea Ranch Condos.

Sea Pointe Condos & Coastal Retreat a code will be provided prior to arrival that will unlock an onsite lock box.

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

We respect, and are committed to, protecting your privacy. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SMOKING POLICY

All condo properties are smoke-free communities. Smoking is strictly prohibited in the condos, balconies, and common areas. Guests or their invitees that are found to have violated the smoking policy will be liable for an excess cleaning fee up to $250 and consents to pay for such charges and may be subject to immediate EVICTION/Lease termination. Each condo association has rules governing smoking in common areas, which is generally restricted. Please smoke in designated areas outside as a courtesy to neighbors and other renters.

MINIMUM AGE POLICY

The minimum age required to rent a condo is 24 years old for the leaseholder.  College groups are not allowed.

DISCLOSURE

Every effort has been made to ensure that our descriptions, amenities available and rates are accurate. However, we CANNOT BE HELD RESPONSIBLE for changes made by owners in furnishings or equipment, inaccurate descriptions, or printing errors.

We regret that we will be unable to move you to another condo or compensate you for errors or an omission that may be included in First Flight Rentals’ printed material.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by First Flight Rentals / www.firstflightrentals.com on an "as is" and "as available" basis. First Flight Rentals makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, pictures, content, materials, products and services included herein. You expressly agree that use of this site is at your sole risk. To the full extent permissable by law, First Flight Rentals disclaims all warranties, express or implied, including warranties of merchantability, for a particular purpose. First Flight Rentals does not warrant that this site, servers, or email sent are free of virus, analytics, or tracking. First Flight Rentals will not be liable for any damages of any kind arising from the use of this site, including indirect, incidental, punitive, and consequential damages.

APPLICABLE LAW

By visiting the First Flight Rentals website (and pages contained herein), you agree that the laws of North Carolina will govern any dispute of any sort that might arise between you and First Flight Rentals, a North Carolina LLC.