First Flight Rentals: Policies


Vacation Rental Advisory

The Vacation Rental Act became in effect on January 1, 2000. The act covers all vacation rentals in North Carolina. Among the new laws provisions are unique duties for you, as a rental guest, to care for any rented property, and it gives the agent the ability to terminate the rental of the property and expedite an eviction of you and your party if you and/or your party breach the rental agreement. Click here to read the Vacation Rental Act in its entirety.

Reservations: 1-866-595-1893 / 252-489-4747

You may speak to a Vacation Specialist 7 days a week from 9:00 AM until 5:00 PM by calling toll-free 1-866-595-1893. Other reservation options include: e-mail requests or search our properties 24/7. Our mailing address is First Flight Rentals, LLC, P.O. Box 222, Kill Devil Hills, North Carolina 27948

To confirm your reservation, you will need to send an advance rent payment equal to one-half of the reservation period's rental amount plus, your travel/trip cancellation insurance premium (if applicable) within ten (10) days of booking the reservation. Last minute bookings require this advance payment to be made at the time of booking. Upon receipt of your payment, a lease will be forwarded to you confirming your reservation. View and/or print our vacation rental agreement in PDF form.

The balance of your rent and taxes will be due thirty (30) days prior to your arrival. You may pay this balance by personal check, Visa, MasterCard, Discover, money order, or cashier’s check. No personal checks will be accepted within fourteen (14) days of arrival. Total Tenant balance is due thirty (30) days before arrival date. Any payments made within thirty (30) days of arrival date are to be in guaranteed funds. All payments to be made in US funds.

Reservations made within thirty (30) days prior to arrival date must be PAID IN FULL within three (3) days of booking the reservation. Last minute or walk-in reservations for partial or weekly stays will require payment by guaranteed funds and a signed vacation agreement prior to first night’s stay.

Taxes

Charges for state sales tax and local lodging tax are calculated on the basis of the gross rent amount. These taxes are due with the payment of the balance of your rent (tax rates are subject to change). Tax is also charged for travel insurance, security insurance, and any items you may rent.

Insurance

Rental Guardian offers the optional Trip Cancellation Coverage and Interruption coverage.  If the Government orders a mandatory evacuation of this property, Tenant and occupants shall comply.  Only if Tenant purchases Travel Insurance, will he be entitled to a daily refund from the Travel Insurance Company for each night of the order.  Tenant shall NOT be entitled to a refund if:  (i) Tenant did not purchase insurance, or (ii) property is not vacated.  We highly recommend the purchase of this coverage for your financial protection in case of cancellation or in case of MANDATORY evacuation due to severe storms as FIRST FLIGHT RENTALS, LLC will not refund for mandatory days of evacuation.. Please call Rental Guardian (1-888-933-1113) directly with all questions

Cancellations

In cases of cancellation, no refund of rents will be made until the cancelled period is re-rented and confirmed. If the cancelled period cannot be re-rented, no money will be returned, and full rent is still due and payable in full. If the cancelled period is re-rented, any rent monies paid will be refunded to you, less a $150.00 fee. All cancellations must be made in writing.

Cancellations or transfers (including date changes or switching of homes) must be made in writing. We cannot refund any monies unless the original home is re-rented for the entire rental period and prepayment has cleared. Once that has occurred, we will return payment (less travel insurance and a cancellation fee). Every effort will be made to re-book; however, if the home does not re-book, all monies received will be forfeited by you.

Check-In/ Check-Out/ Late Arrivals

Check-In is guaranteed at 4:00 PM or as soon as the property has been cleaned, inspected, and is ready for occupancy. We reserve the right to delay check-in in order to perform maintenance or special cleaning.

First Flight Rentals has an electronic keyless entry system thus eliminating the hassle of having to pick up / drop off keys for each condo. We will provide you with the code prior to your stay. Once your reservation is paid in full and we have received a signed lease agreement, you will be given a code seven (7) days prior to your arrival. This code will NOT work until check-in time or as soon as the property is ready for occupancy.

Arrangements for late check-ins, balance due reservations or a nightly stay can be handled by calling 1-866-595-1893 or visiting our office at 2009 S.Virginia Dare Trail - Suite 100, Kill Devil Hills, North Carolina.

Departure time is before 10:00 AM on the ending date of your reservation. Your keyless code will deactivate at 10:00 AM and will lock you out of the condo. You are responsible for leaving the condo in the condition that you found it. Please place all trash in outside containers located at the entrance of the property, wash and put away all dishes. Any food items left in condo will be donated to the local food bank.

Early Check-In/ Late Check-Out Options

To accommodate our guests that would like to have an early check-in or a late check-out, First Flight Rentals offers this service for a non-refundable fee of $50.00 plus tax. Early check-in cannot be earlier than 1:00 PM and late check-out cannot be later than 1:00 PM. First Flight Rentals will make every effort to accommodate your request, but unforeseen problems may occur that can delay this option. If interested in this option, call one of our vacation specialists to discuss your needs.

Short Stays/ Mini-Vacations / partial week rentals

First Flight Rentals, LLC has an open calendar. Reservations can be made for less than a full week (three (3) or more nights) any time of the year, in MOST of the condo rentals, subject to restrictions. We allow you to choose the arrival and departure days.

Telephones/Long Distance Phone Calls

Telephones are provided for your convenience and safety. Long distance service is blocked on the unit phones. Long distance service must be accessed by dialing "0" first and using your credit card. We do not guarantee long distance access. If long distance or any other phone charges (*69, 900 numbers, etc.) do show up on an owner’s account during the time of your stay, you will be charged a $25.00 collection fee on each call charged to the owner’s phone.

Security Deposit Protection Waiver Plan

First Flight Rentals, LLC offers accidental rental damage insurance in lieu of a security deposit, included in the rental rate. The $45 fee will cover any reported, accidental loss or damage to the rental property up to $1500. For any intentional or unreported damage, or any damages in excess of $1,500 by Tenant, Tenant will be held responsible for full payment. First Flight Rentals, LLC reserves the right to pursue any remedies for un reimbursed damages, including in the event coverage is denied by the security deposit insurance provider.

Damage

All breakage and condo damage during your occupancy must be reported to our office prior to or at the time of check-out. Tenants are responsible for and are expected to assure liability for any damage to the condo and its contents, other than normal wear and tear, during their occupancy.

LARGE Family & Groups Welcome

Our condos are available for families, honeymooners and other small groups. We do not rent to sororities, fraternities and prom groups. Should a group misrepresent themselves, they will be required to vacate the premises immediately without refund. We require that the leaseholder to be at least twenty-five (25) years old.

Linens

All of our condos include bed linens and bath towels. Our housekeeping staff will have your beds made up for your arrival. Two towel sets per bedroom are provided and each set consists of one (1) bath towel, one (1) hand towel and one (1) face cloth. Bedding for the sleep sofas will be left in a closet. If you wish to have more towels, we offer additional towel sets at a minimal charge. Please bring your own beach towels as they are not provided.

Maid Service

In addition to the regular cleaning done before your arrival and after your departure, we are pleased to offer you the convenience of maid service during your stay. Our cleaning service cost varies. Call our office for details and arrangements. Otherwise, each condo has a stackable washer/dryer for use during your stay.

Maintenance, Refunds

Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have the problem corrected on the same day. Under no circumstances will there be a reduction of rent for any mechanical failure of items including but not limited to, air conditioning, dishwasher, washer, dryer, TV, VCR, or appliances. There are no refunds for inclement weather, including hurricanes.

Extras, such as pools, hot tubs, TV and stereo equipment, elevators, fitness equipment, video games, internet and telephones when advertised or supplied in a vacation property are supplied as a convenience for Tenant and guest use. In the event of a malfunction or breakdown of extras, Agent will call for repairs, upon notification. Tenant agrees that there will be no refund for malfunction or breakdown of extras. In the event of a malfunction of any appliance or feature, Tenant must notify Agent so repair arrangements can be made. Agent will expedite repair, but NO REFUND OF RENT WILL BE PAID. Every effort has been made to insure publications have been verified for accuracy regarding listings of furnishings or equipment. Changes and errors determined after publication will be corrected if possible upon Agent being informed. NO REFUNDS will be issued for any such changes or errors.

Pet FRIENDLY

NO ANIMALS of any kind shall be allowed in/on any properties unless the condo states that pets are allowed. Pet properties allow maximum of one (1) pet and it MUST be declared at booking and noted on the VRA. Dogs have a fifty (50) pound weight/size limit at First Flight Retreat Condominiums. There is a $125.00 (plus tax) fee per pet per stay. Unruly or unattended pets (including dogs barking incessantly) will be grounds for immediate eviction in pet-friendly properties. DO NOT bring pets that are not properly trained. Violation shall be grounds for immediate eviction and tenant will forfeit all rent paid and will be liable for a minimum of a $250.00 flea spray and cleaning charge.

Parking

There is no assigned parking. Our office has a limited amount of reserved parking passes at First Flight Retreat Condos only. If you should need one, please call our office to have one assigned. There are handicap parking spaces designated especially for the handicapped.

Internet

The condos rented through First Flight Rentals have free wireless access to the internet. No refunds or compensation will be given if access is unattainable.

Concierge Services / rental packages

First Flight Rentals can provide concierge services in house. However, many services are subcontracted out to outside independent third party vendors. First Flight Rentals is not responsible for errors or omissions by these companies and does not provide any warranty on their goods or services.

Items Left At Vacation Home

First Flight Rentals will not be responsible for items left in the condo. A $25.00 handling fee plus postal charges will apply to all returns. Items will be returned via USPS. Any items found in homes that are not claimed within thirty (30) days will be disposed of or donated to charity.

Keys

First Flight Retreat Condos has an electronic KABA key pad system and not individual keys for each condo. We will give you a code for the condo within seven (7) days prior to your arrival if your reservation is paid in full. The code will not work until the condo is ready for occupancy. Codes will be e-mailed or given over the phone prior to the start of tenancy if the reservation has been paid in full and a lease signed. The code will deactivate promptly at 10:00 AM on your departure date and you will not be able to access the condo after that departure time.

Sea Ranch Resort is open 24/7 and keys will be available at the Front Desk of teh Sea Ranch Hotel located next to the Sea Ranch Condos.

Waves Resort Village keys should be picked up at the Kitty Hawk Kites store sales desk which is located next door to the condos from 4pm - 5:30pm. After 5:30pm, arrangement should be made with us for keys to be left out.

Golden Stand Condo has a lockbox located on the screen porch of the unit. On the day of arrival, guest should call the office and get the code for the lockbox. Upon departure, Guest should return the keys to the lockbox.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card
number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We
also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

DISCLOSURE

Every effort has been made to ensure that our descriptions, amenities available and rates are accurate. However, we CANNOT BE HELD RESPONSIBLE for changes made by owners in furnishings or equipment, inaccurate descriptions, or printing errors.

We regret that we will be unable to move you to another condo or compensate you for errors or an omission that may be included in First Flight Rentals’ printed material.